Terms and Conditions

1. About Us

ClearCrystal UK is a UK-based business that sells ethically sourced crystals, gemstones, and wellness accessories.

2. Eligibility

You must be at least 18 years old or have permission from a parent or legal guardian to make purchases on our site. By placing an order, you confirm you meet this requirement.

3. Products and Descriptions

We strive to ensure that all product descriptions, images, and pricing are accurate. However:

• Colours, shapes, and sizes may vary slightly due to the natural origin of crystals.
• All measurements are approximate.
• We reserve the right to modify product details or discontinue items without notice.

Please note: All metaphysical properties listed are for informational purposes only and are not intended to replace medical advice or treatment.

4. Pricing and Payment

All prices are listed in GBP (£) and include VAT where applicable.

We accept the following payment methods:

• Credit/Debit Cards (Visa, Mastercard, etc.)
• PayPal
• Other payment options as listed at checkout

Payment must be received in full before we dispatch your order.

5. Shipping & Delivery

• We offer UK and international shipping.
• Orders are typically processed within 1–3 working days.
• Delivery times vary depending on location and shipping method selected.
• We are not responsible for delays caused by customs, postal services, or circumstances beyond our control.
• Shipping costs will be displayed at checkout. For full details, please see our Shipping Policy.

6. Returns & Refunds

• You have the right to cancel or return your order within 30 days of delivery in accordance with the Consumer Rights Act 2015 Regulations.
• Items must be unused, in original condition and packaging.
• Some items (e.g. custom or personalised orders) may not be returnable.
• To initiate a return, please email us at info@crystalclearuk.online with your order number.
• Refunds are processed within 5–7 business days of receiving the return.
• See our full Returns Policy for more information.

7. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for any indirect, incidental, or consequential loss.
• Our total liability shall not exceed the total amount paid for the goods purchased.

8. Health & Wellness Disclaimer

Crystals and gemstones are used as complementary tools in wellness practices. However:

• They are not a substitute for professional medical advice or treatment.
• ClearCrystal UK does not make any medical claims regarding the products we sell.
• Always consult a healthcare professional for any health-related concerns.

9. Intellectual Property

All content on this Website, including text, images, logos, and product descriptions, is the intellectual property of ClearCrystal UK and may not be used or reproduced without written permission.

10. Privacy Policy

We take your privacy seriously. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

12. Changes to These Terms

We may update these Terms at any time without notice. The latest version will always be available on our website. Continued use of our site implies acceptance of any updates.