Privacy Policy

1. Who We Are

ClearCrystal UK is a UK-based business offering ethically sourced crystals and wellness products.

2. What Information We Collect

When you visit, browse, or purchase from our Site, we may collect the following personal data:

Information You Provide Directly

• Name
• Email address
• Phone number (optional)
• Billing and delivery address
• Payment details (via secure third-party processors)
• Order history
• Account login details (if you register)

Automatically Collected Information

• IP address
• Browser type and version
• Pages viewed and time spent
• Referring websites
• Cookies and tracking technologies (see Section 6)

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Communicate order updates and respond to queries
• Send marketing emails (if you've opted in)
• Improve our website and services
• Prevent fraud and ensure website security
• Comply with legal obligations

4. Legal Basis for Processing Data

Under the UK GDPR, we rely on the following legal bases:

• Contract – to process orders and deliver goods
• Consent – for email marketing and cookies
• Legal obligation – for record-keeping and compliance
• Legitimate interests – to improve user experience and prevent fraud

5. How We Share Your Information

We do not sell or rent your personal data. We may share your data with trusted third parties to operate our business, including:

• Payment processors (e.g. Stripe, PayPal)
• Delivery partners (e.g. Royal Mail, DPD)
• Email platforms (e.g. Mailchimp)
• Website hosting & analytics (e.g. Shopify, Google Analytics)

Each third party is obligated to process your data securely and lawfully.

6. Cookies and Tracking Technologies

We use cookies to:

• Enhance your shopping experience
• Remember your preferences
• Understand visitor behaviour
• Deliver personalised content

You can manage or disable cookies via your browser settings.

7. Marketing and Communication

If you opt in, we may send you newsletters, exclusive offers, and updates via email. You can unsubscribe at any time by:

• Clicking the "unsubscribe" link in our emails
• Contacting us at info@crystalclearuk.online

We do not send unsolicited marketing communications.

8. How We Store and Protect Your Data

We take reasonable steps to secure your information, including:

• SSL encryption
• Secure payment gateways
• Restricted access to sensitive data
• Regular security reviews

We store personal data only as long as necessary for legal and operational purposes.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data
• Correct inaccurate or incomplete data
• Request data deletion ("right to be forgotten")
• Object to or restrict processing
• Withdraw consent at any time
• Data portability (where applicable)

To exercise your rights, email: info@crystalclearuk.online

10. Children's Privacy

Our website is not intended for children under 16. We do not knowingly collect data from minors. If you believe a child has provided us with personal data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website. Continued use of our site means you accept any updates.